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Amazon Customer Service Salaries

Customer Service compensation in United States at Amazon ranges from $115K per year for L4 to $216K per year for L6. The median yearly compensation in United States package totals $125K. View the base salary, stock, and bonus breakdowns for Amazon's total compensation packages. Last updated: 12/28/2024

Average Compensation By Level
Add CompCompare Levels
Level Name
Total
Base
Stock
Bonus
L4
$115K
$96.1K
$12K
$7.2K
L5
$158K
$123K
$32.5K
$2.4K
L6
$216K
$153K
$53K
$10.3K
L7
$ --
$ --
$ --
$ --
View 3 More Levels
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Given Amazon has an irregular vesting schedule (5%, 15%, 40%, 40%), the average total compensation is calculated by dividing the total stock grant evenly by 4. We also average out the sum of the sign on bonuses over 4 years to calculate the total bonus.

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Vesting Schedule

5%

YR 1

15%

YR 2

40%

YR 3

40%

YR 4

Stock Type
RSU

At Amazon, RSUs are subject to a 4-year vesting schedule:

  • 5% vests in the 1st-year (5.00% annually)

  • 15% vests in the 2nd-year (15.00% annually)

  • 40% vests in the 3rd-year (20.00% semi-annually)

  • 40% vests in the 4th-year (20.00% semi-annually)

Backloaded vesting schedule



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FAQ

The highest paying salary package reported for a Customer Service at Amazon in United States sits at a yearly total compensation of $246,000. This includes base salary as well as any potential stock compensation and bonuses.
The median yearly total compensation reported at Amazon for the Customer Service role in United States is $120,000.

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